Returns & Cancellations
At Rkids Online, we want you to have a happy shopping experience. If you are not satisfied with your purchase, please review our return and cancellation policy below.
1. Return Policy
We offer a 7-day return window from the date of delivery.
To be eligible for a return, the product must meet the following conditions:
The product must be unused and in its original condition.
Original packaging, tags, labels, and accessories must be included, wherever applicable.
Proof of purchase or the order number must be provided.
The return request must be submitted within 7 days of delivery.
Products that show signs of use, damage caused after delivery, or missing components may not qualify for a return, subject to applicable consumer rights.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Share your order number and clear photographs or videos showing the issue. Our team will review your request and guide you through the available resolution, which may include a return, replacement, or refund, as applicable.
3. How to Request a Return
To request a return:
Contact our customer support team within 7 days of delivery.
Provide your order number, contact details, and reason for the return.
Share photographs or videos if requested, particularly for damaged, defective, or incorrect items.
Wait for our team to confirm the return instructions before sending the product back.
Pack the product securely with its original packaging and applicable accessories.
Please do not send products back without contacting us first.
4. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible at +91 7025111005 or +91 7034046001.
Before dispatch: Cancellation requests may be accepted if the order has not yet been shipped.
After dispatch: Cancellation may not be possible once the order has been handed over to the courier. Please contact us for assistance.
Prepaid orders: If an eligible cancellation is approved, the applicable refund will be processed through the original payment method or another agreed method, subject to applicable law.
5. Refund Policy
Once an eligible returned product has been received and inspected, we will notify you about the status of your refund request.
Approved refunds will be processed within a reasonable period and in accordance with applicable law and payment provider timelines. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Shipping charges, return shipping costs, and other fees, if applicable, will be handled according to the terms disclosed at purchase and applicable law.
6. Exchange Policy
If you wish to exchange a product for another size, colour, or item, please contact us within 7 days of delivery.
Exchanges are subject to product availability and eligibility. If an exchange is unavailable, our team will explain the available alternatives.
7. Non-Returnable Products
Certain products may be excluded from returns for hygiene, safety, or other legitimate reasons, where permitted by applicable law and clearly communicated to customers.
Any such exclusions will not affect your rights regarding products that are defective, damaged, misrepresented, or otherwise covered by applicable consumer protection laws.
8. Return Shipping
Please contact our team for return shipping instructions before sending a product back. Responsibility for return shipping charges will depend on the reason for the return and the applicable policy.
For damaged, defective, or incorrect products, please contact us so we can advise you on the appropriate resolution.
9. Contact Us
For return, cancellation, exchange, or refund assistance, please contact:
Rkids Online
Rkid, Chavakkad, Thrissur, Kerala, India
Email: orders@rkidsonline.com
Phone: +91 7025111005
Alternative Phone: +91 7034046001
We appreciate your trust in Rkids Online and will do our best to assist you with your concerns.
Rkids Online – Little Styles, Big Smiles!
